As advertising budgets shift to online efforts, customer care is where the money is. The contact center is becoming an increasingly important facet in the arsenal of any company aiming to deliver not only high-quality service to demanding customers, but a profit center for its own operations.
The 9 Essential Strategies to Improve Customer Experience
Posted by
digitalsmash under Customer Service
From http://www.destinationcrm.com 5880 days ago
Made Hot by: on March 13, 2008 7:41 pm
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