Many projects and products make promises that rely on faith and finger crossing, and when they fail they destroy customer trust. But making different promises, the way Apple and Google do, can wow your customers and increase their trust, loyalty, and satisfaction.
Building trust by making different promises
Posted by
d2kd3k under Customer Service
From http://www.clarkeching.com 5790 days ago
Made Hot by: on June 12, 2008 3:50 pm
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