8 Resounding Reasons Customer Experiences Make a Massive Impact

Posted by Connelly under Customer Service
From http://eleventygroup.com 4257 days ago

In today's multichannel world, customer experiences can have a huge impact on brand value. Want proof? Check out these eye-opening statistics.

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Comments

Written by HeatherStone
4257 days ago

The data you share here is impressive. I have to say I'm not too surprised customer experience ranks so high when it comes to choosing products, but judging from how some companies treat people who buy from them, it makes me wonder if they really understand this.

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Written by Sian Phillips
4257 days ago

Great post. You've made the stats easy to understand. Customer service is one of the most important factors of marketing as word of mouth always travels fast - and faster if it's bad news. I hope companies are taking this information on board. Thanks for sharing on Bizsugar.com

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