BizSugar.com › Customer Service › 7 Reasons Chatbots Get 10x Higher Open Rates Than Email

We've talked about chatbots and how much they cost before: These programs open up chat windows on sites and talked directly to customers. They have some handy AI (very advanced AI in some cases) that allows them to carry out real conversations with people at any time, and can be programmed to handle nearly anything you want.

Sounds cool, right? But what you may not know is that chatbots are showing great results in the industries currently trying them out. We're talking about 10x higher open rates than email – in other words, people are 10x more likely to engage with a chatbot! So, what makes these little AI features so effective? Here are the top reasons buyers are excited about them.