7 Ingredients To Provide Amazing Customer Service For ECommerce

Posted by KayRockley under Customer Service
From http://www.businessjunkee.com 3179 days ago

Customer service in any business is crucial, and an integral part to the survival of your business. Displaying high quality customer service in E Commerce can be challenging, as almost everything is done online, and you haven’t got the day to day advantages of being able to deal with your customers face to face.

However, instead of looking at this as a disadvantage; it also presents multiple opportunities. Your competitors will be facing the same challenges, so with the following 7 ingredients, you’ll be able to strive ahead of them with amazing customer service.

The seven areas we’ll focus on are:

Offering multi channel support
Listening to them on social media
Tracking the interactions of your customers
Creating a support center
Providing online chat
Focusing on timely responses
Delivering the WOW factor