BizSugar.com › Customer Service › 5 Best practices in building a knowledge base for customer self-service

Yes, your customers want to solve issues on their own. And that’s why you need to build a knowledge base.

A Nuance report says that around 90% of consumers have used a self-service system to find solutions to their issues. In addition, an estimated 67% of shoppers prefer this over talking to a customer support agent.