By Kevin Gao

A customer complains — loudly and publicly — about an experience he had with your business. You’re wringing your hands in despair. Doesn’t this complaint mean bad news for your company? Don’t worry; if you handle customer complaints in the right way, they not only can be turned around to make that specific customer happy, but they can even help you increase sales. Let’s look at some examples.



Comments


Written by bigmoneyweb
434 days ago

An amazing post Sian. Every reasonable business person will understand that customers complaints can be turned into a huge opportunities but like T.I said above, it really requires some skill. Thanks for sharing this with the bizsugar community.

Val



Written by tiroberts
434 days ago

Great article, Sian. It really takes some skill and consideration to be able to do this.



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