By Kevin Gao

A customer complains — loudly and publicly — about an experience he had with your business. You’re wringing your hands in despair. Doesn’t this complaint mean bad news for your company? Don’t worry; if you handle customer complaints in the right way, they not only can be turned around to make that specific customer happy, but they can even help you increase sales. Let’s look at some examples.



Comments


Written by bigmoneyweb
855 days ago

An amazing post Sian. Every reasonable business person will understand that customers complaints can be turned into a huge opportunities but like T.I said above, it really requires some skill. Thanks for sharing this with the bizsugar community.

Val



Written by tiroberts
855 days ago

Great article, Sian. It really takes some skill and consideration to be able to do this.



Log in to comment or register here.

Give millennials a reason to stay - The benefits that can help you retain young talent

Job-changing is fast and furious in the early years of millennials’ careers: Young adults born in the early ‘80s …
Subscribe

Fiona McEachran: In Love With Marketing

All small business owners must get acquainted with marketing, but for Fiona McEachran it was a match made in … More
Editor's Picks


Have you tried BizSugar's new video posting feature?
Did you know you can now post video on BizSugar?
Post your small business video to BizSugar today!
It's time to up your game with video on BizSugar!