By Kevin Gao

A customer complains — loudly and publicly — about an experience he had with your business. You’re wringing your hands in despair. Doesn’t this complaint mean bad news for your company? Don’t worry; if you handle customer complaints in the right way, they not only can be turned around to make that specific customer happy, but they can even help you increase sales. Let’s look at some examples.

Sponsored Content


Comments


Written by bigmoneyweb
336 days ago

An amazing post Sian. Every reasonable business person will understand that customers complaints can be turned into a huge opportunities but like T.I said above, it really requires some skill. Thanks for sharing this with the bizsugar community.

Val



Written by tiroberts
336 days ago

Great article, Sian. It really takes some skill and consideration to be able to do this.



Log in to comment or register here.

Three Key Voluntary Policies for Women

Today 4 in 10 women are the sole or primary breadwinners for their families,¹ and they do more than twice the amount …
Subscribe

Emory Rowland @emoryrowland Provides Lift for Good Guys

Emory Rowland has been helping David face Goliath for some time now. It all started back in 1997, when Rowland launched … More
Editor's Picks

Have you tried BizSugar's new video posting feature?
It's time to up your game with video on BizSugar!
Post your small business video to BizSugar today!
Did you know you can now post video on BizSugar?