10 Ideas for Winning Back Unhappy Customers

10 Ideas for Winning Back Unhappy Customers Avatar Posted by PASjonathan under Customer Service
From http://articles.bplans.com 539 days ago
Made Hot by: JoshRed on June 6, 2014 5:18 am
What do you do when a customer threatens to leave your product or service? Some companies don’t respond at all, while others reply with an exit survey. But for early-stage companies, trying to win them back—and learn from their feedback—is often a better strategy.


Written by AngelBiz
538 days ago

Good responses. Winning back customers who have walked away is not easy. After all, they have left for a reason. Finding out and Admitting your mistake and making a promise to correct them is the first step. Also, offering them concessions to win back their business helps. Finally, make sure you follow up after they have come back to ensure they are happy to come back to you.

Log in to comment or register here.

5 Things Your Latino Employees Wish You Understood

Latino employees are the fastest-growing segment of the U.S. workforce – in fact, by some estimates one in three working …

Meet Ronika Khanna: BizSugar "Contributor of the Week"

Did you ever feel unfulfilled in your job and as if life could be offering you more. These are the exact … More
Editor's Picks

It's time to up your game with video on BizSugar!
Did you know you can now post video on BizSugar?
Post your small business video to BizSugar today!
Have you tried BizSugar's new video posting feature?