10 Ideas for Winning Back Unhappy Customers

10 Ideas for Winning Back Unhappy Customers Avatar Posted by PASjonathan under Customer Service
From http://articles.bplans.com 141 days ago
Made Hot by: JoshRed on June 6, 2014 5:18 am
What do you do when a customer threatens to leave your product or service? Some companies don’t respond at all, while others reply with an exit survey. But for early-stage companies, trying to win them back—and learn from their feedback—is often a better strategy.

Sponsored Content


Comments


Written by AngelBiz
139 days ago

Good responses. Winning back customers who have walked away is not easy. After all, they have left for a reason. Finding out and Admitting your mistake and making a promise to correct them is the first step. Also, offering them concessions to win back their business helps. Finally, make sure you follow up after they have come back to ensure they are happy to come back to you.



Log in to comment or register here.

Three Key Voluntary Policies for Women

Today 4 in 10 women are the sole or primary breadwinners for their families,¹ and they do more than twice the amount …
Subscribe

Emily Brackett @VisibleLogic Takes a Brand New Approach to Business

Not everyone can take the unique approach Emily Brackett does to her business clients each day. With a BA from … More
Editor's Picks

Did you know you can now post video on BizSugar?
Have you tried BizSugar's new video posting feature?
It's time to up your game with video on BizSugar!
Post your small business video to BizSugar today!