Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

Nearly all brands whether big or small are active on Twitter, Facebook and other social media channels. However, most brands do not have a dedicated customer service handle on their various social media channels. Having a dedicated handle that is strictly for customer service has shown to improve r Read More
The customer service industry continues to evolve at pace. If we look back at times gone by, consumers were extremely limited when they had a complaint or question to ask of a business. Read More
Valuable customer feedback can come in many forms, but the most valuable one is the one we can get personally. Read More
We’re in an age of power-startups and growth hacking. A by-product of this is that many business owners tend to focus explicitly on new user acquisition, almost ignoring the fact that it costs several times more.

Hey, we all need to be on top of our game when it comes to growing our customer bas Read More
In a world where consumers have more information and choice, the imperative for every organization is to make customer-centered decisions.

Customer journey maps are one vital tool that can help business leaders adopt this customer perspective. Read More
We have a list of who we think are the top thought leaders on customer experience. These people are subject matter experts in their fields and have consistently shared their views, opinions and data to the world through their books, articles, blog posts and social media status updates. Read More
One of the most memorable experiences we had was dining at a Michelin-starred restaurant, Le Table de Patrick Raingeard. While sipping my champagne and feasting on perfectly cooked duck, I reflected on what a good job the restaurant had done to ensure our customer experience was elevated. Read More

Repeat after me – I heart my customers!

Repeat after me – I heart my customers! Avatar Posted by Martina Iring under Customer Service
From 53 days ago
Made Hot by: BizWise on May 14, 2015 10:33 am
Are you wowing your customers and knocking their socks off with your fabulousness? Your small business depends on this! It's your opportunity to get a leg up on the big boys. Here's how to show your customers some love... Read More
It's essential for starting companies to make sure that their priority among all others is customer service. It's ideal to start great with customer service but there may be changes and/or unavoidable situations that would require a company to re-evaluate its customer service strategies and process Read More

8 Secrets to Creating Customer Loyalty

8 Secrets to Creating Customer Loyalty Avatar Posted by Rieva Lesonsky under Customer Service
From 60 days ago
Made Hot by: fundpr on May 7, 2015 9:21 am
B2C companies have plenty of loyalty marketing tools at their fingertips—from loyalty cards to mobile apps. But what about B2B companies? Building customer loyalty is just as important for you. In fact, 44 percent of B2B companies report that 60 percent or more of their new sales are made to existi Read More

5 Things Your Latino Employees Wish You Understood

Latino employees are the fastest-growing segment of the U.S. workforce – in fact, by some estimates one in three working …

Kenji Crosland: What Makes a Person an Entrepreneur?

What makes a person an entrepreneur? Maybe it's just a decision to do something different with your life. That's how … More
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