Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

Recently I traveled to Canada and each night we stayed at a different motel/hotel. We were on motorcycles and we all were tired when we arrived at a destination later each afternoon. There were 3 of us couples traveling together.

On our third evening, we came to the Pinecone Motel. It was an old Read More
Nurturing relationships with customers is a fundamental part of any business. Regardless of field or domain, retention is the secret ingredients to boosting leads and keeping your business on the floating line. Social media can be your best ally for nurturing prospects; but it can also be your wors Read More
We’re used to associating engagement and activation with badges, mails and notifications.
But user activation is a very broad subject that involves so much more than gamification and UX design.

User activation and retention are deeply connected to human interaction and emotions. Read More
We live in a world where we expect almost instant gratification in most things.

Whether it’s social media feedback, sandwich delivery, or an Amazon Prime order, faster is better, and instant is best.8 Read More
You may have great buyer personas and a knockout marketing plan, but if you're not surveying effectively, you could be missing out on crucial data. Read More
Sometimes giving feedback to a large, popular company can feel like a waste of time. Just one voice in a sea of millions yelling their opinions can’t make much difference, right? But even the largest companies rely on customer feedback to grow and improve. Read More
Jay Baer is the brainchild behind Convince & Convert – a digital marketing powerhouse that supplies services to some of the biggest brands in the country, including The United Nations, Allstate, Cabela’s, and Cisco.

Jay was kind enough to sit down with us and talk about social customer service. Read More

What Small Businesses Can Learn from Big Airlines' Woes

What Small Businesses Can Learn from Big Airlines\' Woes Avatar Posted by jondyer under Customer Service
From https://dyernews.com 89 days ago
Made Hot by: PMVirtual on May 20, 2017 11:08 pm
While now may be a bad time to be in the airline industry (or running a carrier's Twitter account), their recent woes can be a teachable moment for entrepreneurs in all fields. The overall lesson boils down to this: customers are key. It used to be said that, when a customer has a bad experience, t Read More

5 Fun and Inexpensive Customer Appreciation Ideas

5 Fun and Inexpensive Customer Appreciation Ideas Avatar Posted by fundera under Customer Service
From https://www.fundera.com 96 days ago
Made Hot by: luvhealthcare on May 17, 2017 4:38 am
Customer appreciation doesn’t have to be complicated or expensive. With a little creativity and thoughtfulness, you can show your customers just how much you appreciate their business. Recognition, a kind note, or thoughtful gifts can deepen business relationships tremendously.

Read More

How to Manage Dissatisfied Customers

How to Manage Dissatisfied Customers Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 109 days ago
Made Hot by: SimplySmallBiz on May 1, 2017 7:56 pm
The customer satisfaction is one of the important parts in developing the brand loyalty. The impact of the brand reputation lies on the responses that the customers make. Each potential customer has the power to be company’s best advertiser or the customer’s who went with frustrations. Make your u Read More

Give millennials a reason to stay - The benefits that can help you retain young talent

Job-changing is fast and furious in the early years of millennials’ careers: Young adults born in the early ‘80s …
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Dave Brock: Small is the New Big

The impact of small businesses can be huge, and no one understands this better than Dave Brock. Brock, … More
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