Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

How To Turn Your Negative Reviews Into Lifelong Customers

How To Turn Your Negative Reviews Into Lifelong Customers Avatar Posted by popularpicks under Customer Service
From https://www.shopify.ca 2 days ago
Made Hot by: LimeWood on December 8, 2016 1:47 pm
Even negative customer interaction is still engagement. Turn those connections around and create customer loyalty with the right attitude and follow through. Read More
Don't know how to offer customer service on Twitter? Here are 9 Ways to take your Twitter customer support to the next level! Read More

Stop Losing 92% Of Prospects to Your Competitors

Stop Losing 92% Of Prospects to Your Competitors Avatar Posted by ajayprasad under Customer Service
From http://blog.repugen.com 11 days ago
Made Hot by: maestro68 on November 30, 2016 8:59 am
Quality of your product or service can't help your small business grow unless you don't proactively manage your online reputation. And this starts and ends with excellent customer service. Read More

The Customer ISN’T Always Right!

The Customer ISN’T Always Right! Avatar Posted by SPCowan under Customer Service
From http://www.mibusinessmag.com 24 days ago
Made Hot by: FutureVision on November 16, 2016 10:37 am
“The customer is always right.” We all know the old adage that teaches us to always prioritise customer satisfaction above all else. According to this well-known phrase, the customer is right no matter what, and at the expense of everything else in the business. Read More
Have a look at Gene Marks' do's and don't's in the customer service space. With a long time background in small business, Gene shares his observations of the good and bad he's seen with owner's and their customer relations. Read More

Building Customer Trust in 5 Easy Steps

Building Customer Trust in 5 Easy Steps  Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 34 days ago
Made Hot by: advertglobal on November 8, 2016 10:51 am
Here are 5 steps to help you build customer trust in a business relationship and develop a strategy for success in sales. Read More

Should You Ever Fire A Customer? - CEO Hangout

Should You Ever Fire A Customer? - CEO Hangout Avatar Posted by amabaie under Customer Service
From http://ceohangout.com 33 days ago
Made Hot by: profmarketing on November 7, 2016 8:59 am
All throughout our business career, we’ve been conditioned to believe that “customer is king,” and we need to do whatever it takes to satisfy the customer. Here, a few entrepreneurs are asked, "Should you ever fire a customer?" Read More

How to Quickly Train a New Remote Support Team

How to Quickly Train a New Remote Support Team Avatar Posted by Ihya1324 under Customer Service
From https://www.process.st 34 days ago
Made Hot by: Angie593 on November 6, 2016 10:30 am
Working with a remote team can vastly increase your talent pool, save significant amounts on office overheads (on average $11,000 per company), and allow your staff to work in ways which suit them.
Read More
Don’t fear customer reviews! Instead, handle them in the right manner: with an open mind and an appreciative heart. Read More
While traveling Europe this year, I met Silvia Hänig who was writing a story for Haufe.de about customer experience. She followed up our initial conversation with the questions below. Instead of shooting back quick answers, I took the time, maybe too much time, to thoughtfully reply as if I were go Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …
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Daniel Kehrer @140Main Leads the Way for SMBs

Daniel Kehrer has spent his career as a thought leader and in the trenches as an expert in small business and digital … More
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