Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

Sometimes, great customer service is about the little things that delight customers and how that you're willing to take an extra step. Read More
Client onboarding is the process of bringing on a new client to your business. It's your opportunity to build a relationship, address concerns, get the client up to speed and start the project on the right foot. Read more here!
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Customer service is a popular topic and one that’s used to showcase what a lot of companies claim to do well. Customer service is arguably the most important value of all. Without customers, we don’t have a business. Ultimately, here’s what customer service means to us… Read More

Commitment to Excellence: The Details Matter

Commitment to Excellence: The Details Matter Avatar Posted by centralpawebster under Customer Service
From http://strellasocialmedia.com 34 days ago
Made Hot by: advertglobal on November 15, 2017 12:30 pm
Quality social media management is made up of hundreds of small details that seem meaningless to most, but must be done well to help our clients get closer to their goals. Read More

What makes a successful business?

What makes a successful business? Avatar Posted by Aaron under Customer Service
From https://clearcopywriting.com 37 days ago
Made Hot by: AmyJordan on November 12, 2017 8:30 am
Every business wants to succeed. That’s why you’re in it, right? You’re in it to win it, searching for the key to success. Success is there to be unlocked, but what does it mean and how do we measure it? Read More

When the Customer Isn't Always Right

When the Customer Isn\'t Always Right Avatar Posted by centralpawebster under Customer Service
From http://strellasocialmedia.com 48 days ago
Made Hot by: bizyolk on November 1, 2017 2:47 pm
When customer service becomes pleasing the customer, at all costs – even when it’s to their detriment – there must be a reality check. Read More

How to Balance Customer Wants with Needs

How to Balance Customer Wants with Needs Avatar Posted by centralpawebster under Customer Service
From http://strellasocialmedia.com 62 days ago
Made Hot by: BizWise on October 18, 2017 11:49 am
One of our core values is customer service, so we’re conflicted when a client has shiny object syndrome. Do we service the customer by giving them what they ask for? Read More

6 Telephone Answering Service Myths Debunked

6 Telephone Answering Service Myths Debunked Avatar Posted by previsomedia under Customer Service
From http://www.noobpreneur.com 65 days ago
Made Hot by: LimeWood on October 17, 2017 11:21 am
There are a lot of myths surrounding the outsourcing of your company phone support needs. Here are 6 common myths about phone answering services, debunked. Read More

Business Gifts: Why It Is Tricky Etiquette

Business Gifts: Why It Is Tricky Etiquette Avatar Posted by smpayton under Customer Service
From http://www.eggmarketingpr.com 78 days ago
Made Hot by: JoshRed on October 3, 2017 7:32 am
Contrary to popular belief, sending out gifts to customers is more challenging than meets the eye. How do you know what the people want and need when you haven’t had the chance to meet them all in person? How do you make the difference between a gift that’s suitable, and a gift that’s not? Read More

7 Customer Support Hacks to Boost Retention Rates

7 Customer Support Hacks to Boost Retention Rates Avatar Posted by erikemanuelli under Customer Service
From https://postfunnel.com 82 days ago
Made Hot by: mastertushar on September 25, 2017 4:01 pm
This is the fine art of retention — and the Pareto Principle states that 80% of business comes from only 20% of customers.

It’s an important concept to grasp!

Along with stats that suggest it costs to 7x more to gain a new customer than keeping a current one, maximizing your retention rate sh Read More

Give millennials a reason to stay - The benefits that can help you retain young talent

Job-changing is fast and furious in the early years of millennials’ careers: Young adults born in the early ‘80s …
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Devan Perine @devanmarie Is Community Manager at EnMast

Businesses owners are in need of advice. But sometimes they haven't got the budget for the experience they require. … More
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