Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

Customer voices are amplified more than ever due to the rise of social. Here are six things your team should think about when creating your social customer service strategy. Read More

5 Strategies to Enhance Communication With Your Clients

5 Strategies to Enhance Communication With Your Clients Avatar Posted by ajayprasad under Customer Service
From 10 days ago
Made Hot by: maestro68 on August 22, 2015 8:01 am
Communication is the core of each and every business, whether it is small or a big one and that is why they should always practice it to become better and grow. A business has several options to communication and its their responsibility to find out what option their clients prefer and respond to. Read More
The customer path to making a purchase on your website is no longer a simple one with many customers using different types of technology on their journey to purchase. Read More
Your customers are your company’s lifeblood. Everyone knows their importance, and how much effort is placed on making sure they are satisfied with the service or product you provide. Without them, your business would be nothing. Read More

Providing an excellent customer experience

Providing an excellent customer experience Avatar Posted by jim kelly under Customer Service
From 26 days ago
Made Hot by: sophia2 on August 7, 2015 6:42 am
Your delivery of the customer experience that you promised is the total focus of your audience. Here are 6 important tips to remain focused on its delivery Read More
Martin Shervington discusses about why online reviews are crucial for a local business to grow. He also discusses the best practices to keep your customer happy online. Read More
CSM is the proactive management of subscription based SaaS (Software-as-a-Service) customer accounts to help expand revenue, drive end user adoption, reduce churn rates and identify advocates. Read More

4 Ways To Take Customer Service To The Next Level

4 Ways To Take Customer Service To The Next Level Avatar Posted by emmamcdermott under Customer Service
From 45 days ago
Made Hot by: AmyJordan on July 18, 2015 5:58 pm
Customer service has always been important; without it, or with it severely lacking, a company can end up with a bad reputation and a dwindling customer database, especially with the increase in using social media to channel both positive and negative reviews of companies. Have a read of these tips Read More
No business can afford to ignore its customers. Even businesses that have been around with a loyal following must still ask target customers for feedback. Here are some points to remember about market communication to help improve ROI. Read More
Competition is unpleasant, specifically when you’re the one losing. But it’s life. If you run a business, you’re going to face competition, somewhere, somehow, someway. So how do you deal with the competition? Read More

5 Things Your Latino Employees Wish You Understood

Latino employees are the fastest-growing segment of the U.S. workforce – in fact, by some estimates one in three working …

Ian Smith @IanDSmith Builds a Remarkable Business

Ian Smith likes to say that your business is either remarkable or invisible, and that which one it is depends on … More
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