Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

80% of companies say they give great customer service. Only 8% of customers agree. Here are 10 customer service stats every business owner should know... Read More

Experts Talk About Future Trends In Retail

Experts Talk About Future Trends In Retail Avatar Posted by smpayton under Customer Service
From 19 days ago
Made Hot by: justretweet on January 21, 2016 10:48 am
As retailers all over the world try to come up with new ways to improve their customers’ shopping experiences, the experts have a few pointers for them. Retail Vision recently approached 40 well-known authorities in the industry to know more about what they think about the future. Read More
As 2015 drew to a close, I flew to Düsseldorf from London to close out NEOCOM, an annual event for multichannel retail and commerce. There I spoke about “retail re-imagined,” redesigning the online and offline shopping experience based on the incredible technology and behavioral trends playing out Read More

What is Relationship Based Marketing?

What is Relationship Based Marketing? Avatar Posted by Xen under Customer Service
From 30 days ago
Made Hot by: advertglobal on January 10, 2016 11:56 am
In the never ending struggle to acquire new customers and then convert them into repeat and regular ones, relationship marketing is the undeniable key. Even if they have issues with the product, customers are more likely to return to you to solve it, if they had a good customer experience. Read More
The stats that follow have been grouped into nine categories. These categories are not mutually exclusive. Some of these stats could easily fit into other categories. Read More

“Congratulations — You are the Low Bidder!”

“Congratulations — You are the Low Bidder!” Avatar Posted by cbrendlinger under Customer Service
From 40 days ago
Made Hot by: fusionswim on December 30, 2015 3:14 pm
According to Michael Porter, the guru of Competitive Strategy, anything that truly differentiates you from a competitor costs money. There’s no free lunch. “We give great service” only differentiates you from those competitors who claim to give lousy service. “We stand behind our work” only sets yo Read More

5 E-commerce Tools that will Increase Online Sales

5 E-commerce Tools that will Increase Online Sales Avatar Posted by uttoransen under Customer Service
From 43 days ago
Made Hot by: luvhealthcare on December 27, 2015 4:09 pm
Keep in mind that there is more to shopping than just clicking the checkout button. The scope of the shopping experience includes several other factors outside the act of shopping itself. It includes the experience of learning more about a particular product, trusting the authority of the seller, a Read More

6 Effective Ways to Win Back Old Customers - Tweak Your Biz

6 Effective Ways to Win Back Old Customers - Tweak Your Biz Avatar Posted by megantotka under Customer Service
From 54 days ago
Made Hot by: mikehartman1 on December 18, 2015 12:09 am
Customer retention, happiness and loyalty make strong business (and steady income) no matter your industry, but what happens when customers change their mind and make an exit? Read More
Show your customer appreciation this holiday season with one (or all) of these four affordable ideas. They'll love you forever and be customers for life! Read More

The Complete Guide To Skyrocketing Your Customer Service Skills

The Complete Guide To Skyrocketing Your Customer Service Skills Avatar Posted by jdquey under Customer Service
From 73 days ago
Made Hot by: Digitaladvert on November 30, 2015 11:04 am
Customer service is absolutely crucial to your business, more than price and selection.

Customers expect you to be:
- Honest
- Courteous
- Knowledgeable
- Trustworthy
- Positive
- Appreciative

Learn how to train your staff to do this and more. Read More

This Could Be One of the Most Underestimated Employee Benefits

What's more important than salaries at your small business? Small business owners and entrepreneurs sometimes believe they …

Woo-hoo! It's Sherryl Perry: BizSugar "Contributor of the Week"

As anyone who regularly visits the BizSugar community knows, we absolutely love our contributors. Contributors … More
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