Customer Service section contains articles about customer service, one of the most important parts of any small business. This section is full of great tips on how to improve your customer service, what to do when your customer service is not-so-good and much more.

6 Ideas to Speed Up Your Customer Service

6 Ideas to Speed Up Your Customer Service Avatar Posted by maplesummit under Customer Service
From 11 days ago
Made Hot by: fusionswim on April 11, 2015 5:25 pm
Looking for new ways to eliminate customers’ stress while they wait for customer service? Try reducing the wait — or at least giving the impression you’re reducing it, a new study of customer psychology suggests. Read More

Keeping Customers Happy

Keeping Customers Happy Avatar Posted by megantotka under Customer Service
From 17 days ago
Made Hot by: MarketWiz on April 3, 2015 9:45 am
The longer a customer has a relationship with you, the more they are likely to spend, and the larger the transactions are likely to be. Your repeat customers are also valuable because their word-of-mouth marketing brings more business your way. Read More

Awesome Tricks To Improve Customer Engagement Online

Awesome Tricks To Improve Customer Engagement Online Avatar Posted by erikemanuelli under Customer Service
From 30 days ago
Made Hot by: JoshRed on March 23, 2015 3:02 pm
Engagement is all about building a strong, loyal relationship. That’s how you get repeat customers and a strong reputation.
So, how exactly do you encourage and build this? That’s what today’s post is all about. Read More
There are dozens types of contact you are able to offer your customers in your online business. Choose carefully what will work best for you. Read More
How do you know if your customer service is living up to customer expectations? The answer is in KPIs, or key performance indicators. Here is a list of different KPIs your business might consider using to measure customer service. Read More
As a business you work hard to attract customers. You may even spend a lot of marketing dollars to generate valuable leads that convert into sales. So once you got them, you certainly want to keep them.

Check out this infographic for stats and ideas on the valuable opportunities good customer se Read More
Whether it's a retail counter or a digital platform- if you don't take care of your customers, someone else will.

When you're online, potential customers have millions of offers at their fingertips. Why should they choose you?

Read More
Mobile devices have become so engrained into our daily lives that many of us fall asleep with our favorite gadgets next to our beds - or even still in our hands. With always on connectivity and mobile devices within grabbing distance, the most mundane of activities is forever altered: the morning r Read More
This systematic approach for documenting and analyzing your customers' experience could prove to be one of your most valuable customer relations tools. Read More

Collect Testimonials & Get Your Customers To Fall In Love

Collect Testimonials & Get Your Customers To Fall In Love Avatar Posted by ivanastaylor under Customer Service
From 57 days ago
Made Hot by: businessluv on February 23, 2015 3:06 pm
There are an absolute ton of articles out there on how to make your customer fall in love with you. Today, I’d like to take this one step further and talk about testimonials. - See more at: Read More

Three Key Voluntary Policies for Women

Today 4 in 10 women are the sole or primary breadwinners for their families,¹ and they do more than twice the amount …

Say Hello To Ileane Smith: Contributor of The Week!

Woo-hoo! Meet our latest "Contributor of the Week," Ileane Smith. Ileane started her small business adventure … More
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